According to the source review from PCMag, Grasshopper is a virtual telephony solution aimed at small companies wanting to separate business and personal calls easily. It is praised for its low learning curve and reliable call routing over mobile, landline, VoIP, or Wi-Fi, but the review highlights its relatively high cost compared to competitors offering richer communication features.
- Simple setup and call routing for small businesses
- Higher pricing versus competitors with advanced features
- Limited integration and no support for traditional desk phones
Product angle
The source review reports that Grasshopper is a virtual phone system tailored to small businesses needing to offer one or more business numbers without complicated hardware. Its standout advantage is the ease of setup, allowing calls to be routed through existing cell phones or landlines while supporting VoIP and Wi-Fi calling. It avoids exposing users’ personal phone numbers, making it appealing for solopreneurs and small teams with basic telephony needs.
Grasshopper operates solely on its VoIP system without support for external SIP devices or on-premises PBX, distinguishing it from more flexible business VoIP solutions. While it covers fundamental call management features such as call forwarding, custom greetings, AI-based voicemail sentiment analysis, and call blocking, it lacks deeper integration with business tools and advanced AI features found in other leading communication platforms.
Best for / avoid if
Grasshopper is best suited for small businesses or solo entrepreneurs who want a no-fuss setup to separate business calls from personal lines, and who prioritize simplicity over a broad feature set. Organizations that need essential call handling or want to make use of VoIP and Wi-Fi calling without investing in desk phones will find Grasshopper straightforward and reliable.
However, buyers seeking an all-in-one communication suite with robust AI capabilities, detailed call management, and extensive integrations should consider alternatives. Businesses requiring advanced features like interactive voice response (IVR) menus, call recording with longer retention, or seamless integration with other business applications might be better served exploring leading competitors such as Intermedia Unite, RingCentral RingEX, or Zoom Phone.
Pricing and alternatives to check
Grasshopper’s pricing starts at $14 per month for the True Solo plan, which provides a single user with one business phone number and unlimited calling, but limits extensions and users. Additional phone numbers and extensions can be added for extra monthly fees. Mid-tier and higher plans range up to $55 per month, adding multiple lines, extensions, and enhanced features like call recording and sentiment analysis.
The source review suggests alternatives with stronger feature sets and better value, including Editors’ Choice winners Intermedia Unite and RingCentral RingEX, both offering advanced AI and call routing at similar or competitive price points. Zoom Phone is also noted for delivering a robust user experience alongside expanded communication options. Buyers may also consider Vonage Business Communications and 8x8 Work, which are recognized for their comprehensive VoIP services.