According to the source review from Digital Trends, Meta has expanded its Muse AI assistant capabilities to include making outbound phone calls to businesses, allowing users to delegate tasks like reservations or contacting service providers. This new feature is currently available only to paid subscribers within the United States, marking a shift from earlier limited testing.
- Muse AI can place phone calls for paid US subscribers.
- Feature supports business and government-related calls.
- Subscription plans range from $20 to $100 monthly.
Product angle
The source review reports that Meta’s Muse AI assistant, originally designed to aid in shopping and travel tasks, now offers the ability to make outbound calls on behalf of subscribers. Users can delegate calls related to reservations, insurance, cable services, and even government agencies like the DMV. This update aims to automate routine phone interactions, potentially saving time and reducing friction for users.
Testing of this phone call feature started in September with a limited user base and has since expanded to all paid subscribers in the US. Earlier experiments included human contractors assisting with calls, which raised privacy concerns and led Meta to promise clearer disclosures and safeguards, although the current involvement of humans remains unclear according to the review.
Best for / avoid if
The feature is best suited for users in the US who frequently engage in phone-based customer service or appointment scheduling and prefer an AI to handle these tasks efficiently. Those who value convenience and are comfortable with paying for advanced AI assistance may find Muse phone calls beneficial, especially for repetitive or time-consuming communication with service providers.
Potential users should avoid this if they are highly concerned about privacy, given the past involvement of human contractors in call handling and the lack of transparent details on current operational safeguards. Additionally, those outside the US or users looking for a free AI calling service will find this feature inaccessible under Meta’s current subscription model.
Pricing and alternatives to check
Muse’s phone call feature is accessible exclusively within Meta’s paid subscription tiers. The Power plan costs $20 per month and includes 500 million Muse tokens weekly, suitable for moderate users. The Maximum plan at $100 per month offers a substantially higher allowance of 3 billion tokens, targeting heavy or enterprise-level users requiring extensive AI assistance.
Alternatives to Meta’s Muse in the AI assistant and scheduling space include other digital assistants like Google Assistant or Amazon Alexa, which offer task automation but generally do not extend to direct outbound calling with this specific functionality. Users interested in AI-driven call automation might also examine startup innovations or enterprise platforms specializing in conversational AI services, although pricing and features will vary.