Synthesia, known for its AI-driven video creation platform, has introduced Roleplay Sessions, an interactive training tool that lets employees practice essential workplace conversations with AI avatars that provide real-time feedback and performance scoring.
- Roleplay Sessions allows interactive practice with AI avatars for soft skills training
- Platform provides detailed feedback, scoring, and analytics to track employee performance
- Plans to expand use cases include job interviews and candidate screening
What happened
Synthesia has launched Roleplay Sessions, a new AI training platform where employees engage in simulated workplace conversations with AI avatars that provide feedback and score performance. This builds on the company’s existing strength in fast AI-generated training videos by introducing an interactive layer that encourages active learning through practice.
The platform enables realistic role-playing scenarios such as sales pitches, customer complaint handling, and performance reviews. By leveraging proprietary avatar and voice technologies combined with OpenAI’s reasoning power, Synthesia offers measurable insights into employee skill development. Early commercial deployments include major global firms from Europe and the Fortune 100.
Why it matters
Unlike traditional corporate training which often only informs or demonstrates, this new approach emphasizes practicing critical skills with immediate feedback, which research shows is essential for actual learning and behavior change. Synthesia positions Roleplay Sessions as a more defensible AI solution by integrating performance management capabilities alongside immersive content.
The platform gives managers granular visibility into workforce capabilities and training outcomes, addressing a growing demand from enterprises to justify AI investments with tangible business results. This marks a strategic shift toward measuring how training impacts real-world performance rather than focusing solely on content creation.
What to watch next
Synthesia plans to broaden the “Sessions” platform to include other interactive uses such as conducting job interviews and screening candidates, further embedding AI into talent management workflows. Expansion to smaller businesses and educational institutions is expected as AI inference costs drop.
Observing how enterprises adopt Roleplay Sessions will be key to assessing the viability of AI-driven coaching for complex soft skills development. Additionally, monitoring how Synthesia balances proprietary AI front-end features with open AI models behind the scenes will shed light on its competitive positioning in the enterprise AI training market.