Nearly half of Americans now use AI chatbots at least occasionally, with usage surging since 2024. Despite this growth, two-thirds believe AI technology is evolving too fast, reflecting ambivalence about its benefits and risks.
- 49% of Americans use AI chatbots occasionally; usage doubled since 2024
- 63% believe AI advances too rapidly, with only 16% positive about societal impact
- Younger generations use AI more but hold more negative views than older cohorts
What happened
The latest Pew Research poll indicates that 49% of Americans have used AI chatbots at least occasionally, a significant increase from 33% in 2024. ChatGPT usage specifically doubled since 2023, with 44% of respondents reporting use. Usage patterns vary by age, with young adults (18-29) reporting the highest usage at 66%, while those aged 30 to 49 are more frequent daily users.
Despite rising engagement, concerns about AI’s pace remain prominent. Approximately 63% of surveyed Americans feel AI technology is advancing too quickly. Only 16% think AI will have a positive societal impact, while a larger share, particularly younger adults, is worried about potential negative consequences.
Why it matters
The survey reveals a complex picture of adoption combined with apprehension, highlighting how Americans are integrating AI tools like chatbots into daily life but remain wary of their broader implications. The contrast between high usage and low optimism underscores a lack of confidence in AI's long-term effects on society.
The generational divide is particularly important for developers, policymakers, and businesses. Younger adults use AI more but also tend to perceive it as more threatening or disruptive, while older generations have lower usage but less negative sentiment. This split could influence public support for AI regulation and innovation strategies.
What to watch next
Future trends will likely focus on how AI providers address ethical concerns and misinformation risks; 66% of US adults voiced worries about AI spreading inaccurate information in previous research. Monitoring how AI companies improve reliability and transparency will be critical to shifting public opinion and adoption.
Additionally, as AI tools become more embedded in work tasks—already reported by roughly 40% of Americans—understanding how productivity gains weigh against fears of misuse or job disruption will shape both usage patterns and regulatory responses in the coming years.